If you are happy with your items and our service, please do recommend us to your family, friends and colleagues. Customer recommendations are very important to us because they are genuine. We include fliers in our parcels for you to give to friends and family. We also have a Facebook Page!!
Terms & Conditions
This web site is owned and operated by Maternity Exchange Ltd. If you have any suggestions or comments or if you need to contact us, please email us using the link on store home page or use the details below.
Our Contact details:
Maternity Exchange Ltd
Cores End Road
Buckinghamshire SL8 5HR
Company number: 416200
Making A Purchase
Making a purchase could not be easier. Just browse our website, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard credit and debit cards. It is possible for payment to be fully cleared by your bank before we see the order and items may have been previously sold in our shop. If this is the case we will ask you to choose a replacement item/s first and secondly we will refund payment for that item and postage if applicable. If you do not wish to pay online, you may send a cheque by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
For the UK - Postage and packaging, and insurance charges as £3.00 for 1st item, £4.50 for
2 items, £5.50 for 3 items, £7.00 for 3 to 5 items and £14 for 5-10 items. Items are sent Royal Mail 1st Class or Parcel Force for larger orders.
For delivery to the EU or USA/Canada, please email us with details of the items that you are interested in BEFORE you place an order, so that we can give you an exact price, since the number of items evaluation is rarely correct and the Post Office regularly change the sizing of their parcels! It might even be cheaper to send more than one parcel.
We will normally send your order to you within 3 working business days. International orders are generally received in under 10 days. All our orders are sent by the Royal Mail/Post Office. We do not use couriers.
You must inform us within two working days of receipt if any of the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. If you have not received your order within 14 working days for UK orders please contact us and we will ask the Post Office to investigate.
If your item is not in stock, we will first ask you if you wish to replace the item/s with others to the same value or if you would like a refund. As our stock is often unique and we often have only one of each item, we do not always have the ability to back order. Where we have multiple items of , for example, black trousers, we may include a pair with a different code but it will be the same in every other respect.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
All of our products come with a 10 day no quibble guarantee.
If you need to reach us, please email us using the link on the home page, alternatively, you can call on 01628 851187 (International +44 01628 851187) or write to us at Wyevern Cores End Road Bourne End Bucks SL8 5HR United Kingdom
Maternity Exchange Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 10 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.